We've made sure the process of booking your holiday with us is as easy and straightforward as possible.
Confirming your booking Once you have decided to book your holiday, please read the Important Information and Booking Conditions. If we are booking flights as part of your itinerary, then full passport details are essential as we need these to confirm all air tickets. Your travel consultant will inform you of the deposit required to secure the holiday. Payment can be made by bank transfer, debit card, or credit card (Visa or Mastercard only). On request, bank transfers can be accepted in Euros, US dollars and Swiss francs to our UK or European based bank accounts.
We will acknowledge your payment and book your holiday Subject to availability and receipt of all applicable payments, we will book your arrangements, process the payment (full balance payment if booking within 3 calendar months of departure) and send a receipt confirmation. Once we have processed your initial payment, a contract between us will come into existence. If, for whatever reason, we are unable to book your holiday exactly as quoted (due to availability or other issues), we will discuss other options and provide a revised quote. If we are unable to provide a suitable alternative, your initial payment will be refunded in full.
Confirmation invoice Once all elements of your booking have been confirmed, we will issue a confirmation invoice detailing all aspects of your holiday, including the itinerary, passenger details, outstanding balance and due date for the final payment. Once your confirmation invoice has been issued you may not able to make any changes without potentially incurring additional charges.
Final balance payment Three calendar months before your holiday departs, the final balance is due. Payment can be made by way of bank transfer or debit card. Credit cards are accepted for final balances but a charge of 2-3% (depending on the card type) will be added to the invoice to cover the charges levied by credit card companies. We choose not to build this charge into our prices, as the majority of our guests pay by bank transfer or debit card and we believe that it would be unfair to indirectly charge them a levy.
Final travel documents Approximately 2-4 weeks before you travel, your final documents will be sent to the address on your booking form, unless otherwise discussed. For bookings made within two weeks of departure or with a non-UK address we'll email written confirmation along with the relevant travel documents.
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"Excellent service throughout with great attention to detail and thoughtfulness. I believe Scott Dunn does deliver more than most high-end holiday companies and will go "the extra mile".