Our promise

You could book every element of your holiday yourself - from flights and accommodation to transfers - but when you let us do everything for you, our status as a fully bonded tour operator means we automatically take responsibility for your whole holiday, offering you 100% financial security.

This means that in the unlikely event of a hotel or airline we've booked for you going out of business, we'll offer you the equivalent or better so that your holiday can proceed accordingly. When the Icelandic volcanic ash cloud filled the skies in spring 2010, we worked day and night to get our guests home as quickly as possible, and make new arrangements for those waiting to depart. When snow hit the UK the same year, compromising many airports, we made sure all our guests still got to the Alps for their ski holidays.

"Whilst the answers to your questionnaire will hopefully illustrate our satisfaction with our recent WONDERFUL holiday, they cannot reflect the way we feel about the unparalleled level of help and support we were given - you were fantastic. You were tested in a crisis and emerged with flying colours. We want to extend a sincere thank you for getting two very grateful people home – safe and sound."

- A Scott Dunn guest arriving home after the ash cloud crisis

The difference is clear: when you book with us, we take our responsibility for your whole holiday seriously, no matter what. Sit back and relax, you're in safe hands.

Our bonding

The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 2471. Please see our booking conditions for more information. ATOL protection does not apply to all holidays shown on this website. Please ask us to confirm what protection may apply to your booking.

AITO Quality Statement
Scott Dunn is a member of the Association of Independent Tour Operators (AITO). The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. Scott Dunn abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.

As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Scott Dunn has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In the event of insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Scott Dunn.

In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

Our IATA license number is 9123848/6.

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