Can't be faulted a thing - so knowledgeable, friendly and efficient. Scott Dunn excel at this and over the years I've really come to trust their advice and know they will provide the right holiday for the family. They are knowledgeable about the hotels, resorts and countries they're talking about and really listening to what the customer wants from the holiday and you're very good at working to a given budget.
AW, October 2014, Family Holiday to Shandrani Resort and Spa
We have had a wonderful experience with Scott Dunn, all the staff have been so friendly and nothing has ever been too much trouble and our hands have been held the entire time even after we got back.
KW, September 2014, Honeymoon to Tanzania and Zanzibar
Everyone I have dealt with at Scott Dunn has been wonderful, from the first time I picked up the phone to enquire about honeymoons to the email I got the day after the wedding to say that we had been checked in. I wasn't sure I really understood the point of tour operators before I used Scott Dunn - I certainly do now. The quality of service - and the quality of holidays are second to none. The holiday we booked was available through other companies but I feel confident in saying that we made the right decision choosing to go through Scott Dunn.
HW, September 2014, Honeymoon to Le Prince Maurice, Mauritius
We were so impressed with Scott Dunn. Every part of the trip succeeded any expectation we had, it was truly magical. I would highly recommend Scott Dunn to anyone looking to book a special trip.
JS, August 2014, Honeymoon to Indonesia
Katie Edwards and Milly were very helpful when we had to change our plans during our trip because of a sick child. They were quick to solve our issues and arrange our flights so we could be with our child. This is the second time we've made a change during a trip and each time Katie has been quick, responsive, positive and cheerful about it all. Thank you, Katie and Milly, for all your hard work. Katie Edwards is always exceptionally friendly, knowledgeable, and efficient which is why we keep coming back to Scott Dunn year after year.
TD, February 2014, Holiday to Le Mirador Kempinski, Geneva
Prompt, comprehensive and courteous communication at every stage, from searching for a holiday to final last minute questions on the day of travel. The travel consultants are professionals and knowledgeable and I felt reassured that if there were any questions or concerns about our holiday at any time that I could rely on Scott Dunn to help.
SS, February 2014, Holiday to Sugar Beach, St Lucia
We are so happy we chose Scott Dunn to plan our honeymoon. The itinerary Olivia and Charlotte put together was perfect for us and it was flawlessly executed. They responded to every inquiry we had promptly and thoroughly. This trip was truly an incredible experience for us. Every detail along the way exceeded our expectations. I had some reservations prior to the trip (I'm not an overly adventurous person), but we were made to feel very safe and comfortable at every turn. Given that this was our honeymoon, we wanted to it be really special and we couldn't be happier. We will definitely use Scott Dunn again!
AS, January 2014, Honeymoon to Tanzania & Zanzibar
Efficient, knowledgeable, professional service with very good advice in putting the trip together to meet our interests and needs. We felt we could totally rely on Scott Dunn throughout the process. Our first time with Scott Dunn but not our last.
AM, January 2014, Holiday to Sri Lanka and the Maldives
The experience from making an enquiry to post trip follow up is professional and quick. The quality of the hotels is great and the support from the Scott Dunn staff on the ground is excellent from the host, to the drivers. They should all be highly commended for providing a high level of personable service. I would also like to thank Lexi and Joanne who always look after us and provide an excellent service.
RL, December 2013, Long weekend at Le Savoie, Val d’Isère
They took great care of us, full availability to answer questions, very quick response time, very knowledgeable, friendly, and the itinerary was carefully prepared. Great response when we needed assistance to rearrange our holiday due to missed flight, the emergency line very efficient and kept us up to date constantly on the progress and found us the best possible solution within our budget.
FP, November 2013, Honeymoon to Princesse Bora Lodge, Madagascar
The team at Scott Dunn are outstanding. Knowledgeable, friendly, helpful and willing to go the extra mile when we found ourselves stuck in the Twelve Apostles, Cape Town, after horrendous weather saw us unable to catch out flights due to landslides. Nothing was too much trouble and they made what was a challenge into a breeze. We would not hesitate to recommend Scott Dunn to others.
HF, November 2013, Honeymoon to South Africa, Botswana and Mauritius
Peter Fisher had really excellent knowledge of South Africa and his advice was invaluable. It was very overwhelming when I first looked into a holiday there before speaking to him as there are so many possible hotels and itineraries, confusion about transfers and logistical things etc. I felt like I really got to see South Africa and this holiday has gotten me interested in doing another holiday in Africa.
SC, November 2013, 2 week holiday to South Africa
Thanks Amy! Your advice was fantastic! We are so glad we opted for Amansara and Song Saa and the length of stays we did. Amy's knowledge having visited the properties together with the little touches (handwritten card posted to the Peninsula to meet us on arrival, and occasional text message) are differentiators which ice the cake.
AM, October 2013, 3 week holiday to Indochina
I am confident that Scott Dunn travel consultants and their team put in that extra effort to ensure that the holiday experience is as we would wish it - I consider this added value. From restaurant recommendations to a nudge to book popular excursions well in advance, the attention to detail is exceptional.
CP, July 2013, 2 week family holiday to California
I value the expertise of Scott Dunn and like the fact that when you ask a representative about a resort, unlike all the other tour operators, Scott Dunn representatives have actually been to the resort and can give you first hand experience. We had a couple of issues initially with the booking but it was all dealt with efficiently and with the professionalism that I expect of Scott Dunn. I will happily book through Scott Dunn again. I think they are the best tour operator.
NC, July 2013, 2 week family holiday to Mauritius
The quality of people I have dealt with and service and advice received in the UK office has been exceptional. Time is precious to us so we wanted to make sure we were getting the best advice whether as a couple but also when travelling as a family - we wanted to deal with a company that gets to know us and our tastes and we feel that Scott Dunn has so far stood out as a company that can help with that personal level of service and knowledge.
RM, June 2013, Long weekend at Amanzoe, Greece
The final document package that got sent through was very comprehensive, every eventuality had been thought of, right to the two SPF 50+ tops for our children to wear. A very thoughtful gesture that was put to good use. Lizzie Bray displayed efficiency, attention to detail, humour and patience. We hope to book through her again in the future.
KG, May 2013, 2 week family holiday in Mauritius
I have never felt compelled to do this before – but I just wanted to thank you and let you know how impressed I am with Scott Dunn and the way your staff conduct themselves. Camilla Whitworth on the Africa team organised our honeymoon for us and from the beginning she was not only very impressive with her knowledge of Africa, she was efficient, wasn’t pushy, yet also made excellent suggestions. At every hotel there was a personalised note from Camilla and she made sure we were happy with everything along the way. She really listened to my fiancé when he said what we both liked and our hotels (Cebele, Exeter River Lodge and the Oberoi Mauritius) were just so perfect for us. All our transfers and flight connections were well organised and punctual which took all the usual hassle out of the equation. Camilla made us feel very special throughout the whole process and we really felt she cared and wasn’t trying to just get ‘another booking’ – because of Camilla and the excellent service you provide we are now Scott Dunn customers for life!
KW, May 2013, 2 week honeymoon to South Africa and Mauritius
I wanted to email you, Maudie, to thank you for the fantastic California holiday you put together for us. Everything was perfect, from the flights, to the hotels and various arrangements. It was lovely that several of the hotels recognised our anniversary with little gifts (cupcakes, strawberries and wine!). Once again, we have had a holiday of a lifetime through Scott Dunn.
VW, April 2013, 2 week anniversary holiday to California
Scott Dunn service is excellent, the knowledge of the travel agents is very good indeed: they are polite, helpful and very prompt. When I book with Scott Dunn I feel secure that they have sourced the most reliable local agents along with hotels and childcare which is of very good quality. Our main criterion is that the children must be happy on holiday, which in turn makes for a relaxing holiday for us!
HT, April 2013, 2 week family holiday in Mauritius
An excellent service and very good value for money compared with similar companies that offer " tailor made" holidays but without such a personal touch. Also the fact that your consultants have actually travelled to all or most of the countries and hotels that you offer is very helpful.
CM, March 2013, 2 week holiday to Vietnam
Our experience of a Scott Dunn chalet holiday has been fantastic. From our initial enquiries and then booking (dealt with by Anna) to our welcome on arrival and then the chalet experience itself - all good and cannot be faulted. We cannot speak highly enough of our chalet host Emily and chef Ben. They are a truly wonderful advert for Scott Dunn and envelop the company motto that "nothing was too much trouble". In short, this was our first Scott Dunn holiday but certainly will not be our last. We will be sure to tell our friends how impressed we are with your company. Your excellent employees are your strength and we feel that you offer something special that other companies do not have. We all send a big thank you to the Scott Dunn team. I will never forget my very special birthday treat.
SA, March 2013, 1 week ski chalet holiday in Zermatt
I just wanted to say how fantastic everything was. The honeymoon was just amazing and we loved every minute of it. Thank you so much for organising an amazing holiday, one that we shall never forget. You were absolutely right about the order of the trip and the venues.
KM, January 2013, 2 week safari and beach honeymoon in Tanzania
It's always a pleasure dealing with Scott Dunn. Staff very knowledgable and always happy to go the extra mile.
KD, October 2012, 10 day safari and Cape Town
An enormous thank you to you and all at Scott Dunn in Daios Cove for a truly fabulous holiday. The service was exceptional and you catered to our every whim effortlessly. The only problem is now we have been on a Scott Dunn holiday there is no going back!
MM, September 2012, 1 week family holiday to Daios Cove
We would recommend all the hotels without exception for their decor, food and staff. We felt very special throughout the trip. We felt that the different locations worked very well - all the places were worth visiting and we felt we had enough time in each place. Camilla was really excellent, overall the way the trip was planned was perfect. Camilla and Olivia listened to our wishes and got the end result spot on. They made changes when asked and gave good advice. They were very friendly and knowledgeable - you could tell they had been to places they booked. The overall experience was fantastic!
OD, September 2012, Safari and beach honeymoon to South Africa and Mauritius
Anna was in a word: Superb. She was truly a gem, amazingly patient and really accommodating in organising our holiday to perfection and really always available and answered all our queries in a timely and professional manner with a sense of humour as well which I enjoyed. She understood our needs both in terms of what we wanted from the holiday, and gave us that within the confines of our budget which was no mean feat and we were very impressed and cannot thank her enough. She has a wealth of knowledge and I felt great confidence that the holiday would be amazing as it was and far exceeded our expectations. Would recommend Scott Dunn 1000%! You guys are great! Not yet been disapponted... keep up the good work! The standard is great and I think the level of service and attention to detail is superb and also ability to get into the clients needs, desires and wishes and specific desires is unique and very important and something your agents do very well.
VS, September 2012, Safari to Botswana
Our consultant Emma was totally brilliant - she understood exactly what we wanted out of this very special long awaited trip and she delivered on absolutely every level. A huge thanks to her and to your company for actually getting the consultants out there so that they really can help make decisions and give in depth advice - it made all the difference! It was one of the best holidays we have ever had.
TS, August 2012, 1 week anniversary beach holiday to the Maldives
The level of service received is what made us decide to go with Scott Dunn over other travel agents. It was clear that a lot of thought had gone into organising our travel schedule to ensure that we spent the minimum amount of time waiting in airports and the maximum amount of time enjoying ourselves on honeymoon. For us, the organisation of the travel itinerary was the real 'value added' which Scott Dunn brought to bear on our trip, and we definitely recommend them again.
CC, July 2012, 2 week honeymoon to Tanzania and Mozambique
I just wanted to write and say thank you so much for organising a truly wonderful first anniversary trip for us. It was a most appreciated touch to have us set up for dinner and a freshen up at the Palacina in Nairobi on the way home. It was a lovely way to break the journey and as a result we arrived home feeling in much better shape than we otherwise would have. Scott Dunn has once again delivered a very special and unforgettable experience for us. We are extremely grateful.
CB, July 2012, 10 day holiday to Kenya
Thank you for your advice, help with organising the holiday e.g. flights, kids club, car hire and map to resort, you provide an excellent service. We look forward to booking with Scott Dunn again.
LS, June 2012, 1 week family holiday to Daios Cove, Crete
We have had a very pleasant experience of booking holidays with Scott Dunn on more than one occasion and you are experts in your field.
VM, April 2012, 2 week family holiday to Sri Lanka
Marina was extremely helpful and pleasant to deal with. I would almost describe her as the holiday fairy who waved a magic wand and found my family a wonderful holiday at the last minute that fitted all our requirements. You organised everything in 2 hours and Marina, our Travel Consultant could answer every question I threw at her. I just felt we were in safe hands and that all the details had been dealt with - such as transfers, car seats, etc. My husband is all in favour of using Scott Dunn again.
NH, April 2012, 9 night family holiday to Mauritius
I just wanted to drop you a note thanking you for the fabulous job you did with the arrangement of the South America trip. It was truly the trip of dreams, well thought out and wonderfully enlightening. We had a ball! We loved every bit of it. So from all of us, a big thank you and we look forward to the next vacation — in another part of the continent — naturally to be organized by the Scott Dunn team.
MG, March 2012, 3 week holiday to South America
Thanks so much Olivia for all your help. I will be recommending Scott Dunn - and you! - to anyone who will listen. Firstly in terms of Scott Dunn and all your input - it's unparalleled. I think that you have been, without doubt, the most delightful and helpful travel agent I have ever worked with. I know that my budget is at the lower end of your offering, but you never made me feel this was the case and I know you worked hard to find a solution that worked for me and my budget. You matched my brief perfectly and have been so responsive and considerate in all your communications. I am also very impressed by the emergency team who I spoke to a couple of times in relation to the snow and cancelled Heathrow flights on the Sunday I flew. They were also really responsive, helpful and reassuring.
ED, February 2012, 1 week relaxing holiday to Thailand
First, thank you so much for the best ski week I've ever had. From start to finish, you guys run a tight ship with a big smile and almost infinite patience. You're a credit to the company and yourselves.
AW, February 2012, 1 week ski chalet holiday to Val d’Isère
Top quality, excellent service, high standards were met. One of the top trips we have ever made. Different parts of the trip all worked well and execution of flights, transfers, reservations and hotels all were flawless. Will strongly recommend to friends. I like Scott Dunn for suggestions of top destinations, efficient handling of preparation of the trip, and, in the two trips I did with you, execution was flawless. I intend to repeat the experiences.
RA, January 2012, 2 week family holiday to South Africa
Thank you for your post holiday email and your interest in ensuring we had a great honeymoon. I am so impressed with the personal service we have received from you and your team so thank you!!! In short, we had an AMAZING honeymoon and I can’t thank the Scott Dunn team enough for this. I can see why people say once you have been with Scott Dunn it’s very hard to go back.
AF, January 2012, 1 week honeymoon in St Anton
I have always known that Scott Dunn have a good reputation, but it wasn’t until literally a few weeks ago that I would have found myself compelled to tell you how impressed I was by your staff.
RO, December 2011, 10 day New Year family holiday in Tanzania
Camilla has been fantastic! She worked over the weekend to sort out a new honeymoon after the events in Kenya meant we could no longer go there. She had a fantastic knowledge of the places we were going to and was extremely efficient in getting us new quotes and making changes to our booking. She chose some fantastic places for us and even left us personalised welcome cards when we arrived at each one, which was a lovely touch. Thank you Camilla!.
AH, November 2011, 2 week honeymoon in Tanzania
Thank you for arranging this all for us. Whilst we could have booked the individual parts of the trip, the bits in the middle that linked things were crucial, i.e. taxis, being met and bags carried, etc.
MF, October 2011, 3 day couple's short break to Morocco
Even 5* hotels just can't beat the Scott Dunn staffed villas 'experience'!
KP, August 2011, 1 week villa holiday in Alfabia, Mallorca
We had a great holiday in both properties. We were sure you especially ask for such wonderful room/villa. That's why we travel with Scott Dunn because we are sure to have the best! When we will decide to go to China I will let you know.
BS, August 2011, 2 week couple's holiday to just Bangkok and Koh Samui
We trust Scott Dunn to find what we are looking for and have recommended to others. Like the personal touch and the feeling that we're 'looked after'.
AB, August 2011, 2 week family city, culture and beach holiday to Thailand
Olivia was outstanding - in her advice, consideration and patience. She was even able to help us completely change the dates of the trip. And she gave up her own time to meet us prior to the holiday.
HR, August 2011, family holiday to Hong Kong and Indonesia staying at the Aman hotels
I must thank Scott Dunn UK office team. Exceptional service from everyone I spoke to from start to finish. Helped make our holiday a memorable and special one. Team were proactive, offered great suggestions and were always so helpful and responsive. An exceptional team of people which would, without a doubt, make me come back to Scott Dunn. Gemma was wonderful. Thank you. Scott Dunn holidays are of a lovely high standard also.
KM, July 2011, 11 night family holiday to Anahita the Resort, Mauritius
Thank you again for your fantastic client care - you were incredibly helpful and knowledgeable in advising on which hotel to choose. It gave me huge confidence to know that you had visited the hotel and therefore knew exactly what you were offering and I can now say that from my rather open brief you got it spot on. I thought you provided a very personal service, which was highlighted by your lovely card on arrival - thank you very much. Hopefully I'll be in contact again soon with another holiday request!
WL, July 2011, honeymoon to Borneo and the east coast of Malaysia