How We Work

Tailor-made holidays are holidays made completely bespoke to you. From the details of your hotel to the expertise of your private guide, every aspect of your holiday works towards bringing the destination to life in a way that means most to you.

It starts by getting paired with your travel specialist. Depending on what region you’d like to visit, a member of our team who’s an expert in the area will get in touch to begin the discovery call. This is where we learn about you, your interests, who will be travelling, what you like to do when you travel and your budget. From there, we start crafting your personalised trip.

You’ll still be a part of the planning journey, like choosing hotels or experiences, but we’ll provide you with the options best suited to your travel party, and options that are exclusive to Scott Dunn. Once we have the outline, we start adding in the tiny details.

Are you a fan of theology? We can pair you with a private tour of Athens with a theologian, so you not only get a history tour, but a bespoke view of this ancient city that’s tailored to your interests. Is there a specific animal you want to see on safari? We use lodges that employ the local communities who know the land inside and out, and all the animals and their quirks that come with it, giving you the best chance at a sighting.

This is all to say, a tailor-made holiday is really the only way to holiday for you.

We’ll arrange all transportation, air or ground. Including train, yacht, private jet or private ground transfers – we can handle it all.

Our prices do include flights; however, it is based on the average flight cost to that destination. So, it is possible the price will be more, or potentially less, at the time of booking due to flight costs changing almost daily.

For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance, as our services do not provide protection outright.

We ask our guests to inform us of any special dietary requirements or accessibility requirements as soon as possible so we can ensure these are considered when planning your trip, as well as passing these on to our local partners who will use these to ensure the smooth running of your trip.

Yes, our global offices and dedicated emergency phone number mean you can speak directly to a member of our team 24/7, no matter where you are in the world.

Yes, we work with a carefully curated network of local partners, and throughout your stay, you will be provided with contact details of the best people to get in touch with should you require any assistance at all. These may be Scott Dunn staff (in our exclusive Explorers resorts), hotels, or local tour guides (these will depend on each trip and will be outlined in your itinerary documentation).

Our guests’ safety is our number one priority. With this in mind, we work with travel specialist health and safety partners, Sanderson Phillips, ensuring safety is kept at the forefront of everything we do. We also have our own in-house Crisis Management Team, meaning we are there for you should anything ever happen whilst you’re travelling with us.

Our travel specialists are primarily experts in particular regions, like Africa, Asia, the Americas, Europe and the Polar regions. However, we do have a dedicated ski team that deals only with ski holidays and a resorts team that handles our Scott Dunn Explorers kids club bookings.

Within each region, our experts specialise in holiday types for those areas. For example, our Africa team are also safari specialists.

We recommend booking your holiday 6-12 months before you plan to travel, depending on the type of holiday you want.

For more resort-styled beach holidays, six months is a good amount of time, with some flexibility to book last minute depending on availability.

For more experiential holidays, such as wildlife and safaris, we recommend at least getting in touch 12 months before you plan to travel. In some cases, 9 months is enough time, depending on availability.

While we do not provide travel insurance, it is a condition of our booking that all guests secure travel insurance before their travel date. This ensures that in the case of any accidents, lost property, cancellations or other unforeseen circumstances, we’re able to support to the best of our ability.

Circumstances can change and cancellations / changes can happen. All your options in these situations are outlined in our Booking Conditions – should you ever have any questions about these or wish to discuss this further, please don’t hesitate to get in touch with your Travel Specialist.