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Ski guest testimonials

Here's what some of our guests have had to say about their stay in a Scott Dunn chalet:

Chalet Pauline, Val d’Isère - Wain, December 2016

"Amber, Annabel and Jacob were fantastic. Jacob is one talented chef!! He coped with the dietary issues so well and the food was to an excellent standard. I'm so glad we had him as our chef!! Amber is a natural host and Annabel is an absolutely lovely lady, the kids loved her, very kind and always willing to help. They make an excellent team. We were so incredibly lucky!! They really pulled out all the stops to ensure my 7 year old had everything she needed on Xmas eve. Home made cookies for Santa and carrots for the reindeer. They even went outside with us to sparkle glitter dust so Santa knew where to come. The food on Xmas day was superb, and they all bent over backwards to ensure we had everything we needed for the entire stay. Overall the level of service is excellent and it feels like a luxury vacation."

Chalet Face, Val d’Isère - Lancaster, December 2016

"The quality of the service, the attention to making our ski vacation trouble free and the ease of making arrangements for ski hire, lift passes, getting around town, dining etc. all make this a very enjoyable vacation. Our chalet host Gemima and chef Blaise made us feel very welcome all through our stay and went out of their way to make sure we had a lovely family vacation."

Chalet Nepenthe, Val d’Isère - Percival, December 2016

"Chalet team of Rollo and Caitlin truly outstanding. Even better than last year’s team. So friendly and couldn't have done more, loved the Christmas morning dancing. So brilliant with our kids...the kids wanted to take them home!! We had a great time with them and have asked to have them looking after us again when we visit in April to Amourette. They should be very proud. Childcare outstanding as usual though didn't see facilities. Drivers great too."

Chalet Darkoum A, Courchevel 1850 - Creasey, December 2016

"We have been in catered chalets in Courchevel and this is by far the best experience we have had. Our food was amazing and host gracious with nothing too much trouble. Service above and beyond expectations."

Lodge Adler, St Anton - Smallwood, December 2016

"They made it very special for us with a Christmas tree, music and Santa and very festive table trimmings. The Scott Dunn people are the best! And the service is top notch! Loved the pantomime show, loved Santa's visit, the picnic basket in the car when our friends’ flight was cancelled. All the food has been amazing! They all have been great - we loved Will, Louisa, Sophie, Sally, Andrew, and all the drivers."

Chalet Cristal de Roche, Courchevel 1850 - Islam, December 2016

"Majek and Vicky were both exceptional and a great chef also. Drivers were very friendly and helpful and everyone went that little bit extra. Heather was a great manager and nothing was too much. Loved Christmas dinner and afternoon tea. We were extremely happy with the quality and level of service."

Chalet Nepenthe, Val d’Isère - Everitt, December 2016

"Our host and chef were wonderful to talk with and made our vacation excellent. They were present when was appropriate, but were never intrusive or absent when needed. We would definitely come again. Rollo created a Harry Potter theme day with letters to our children announcing their admission to Hogwarts and food with perfect Harry Potter connections. His efforts were above and beyond. The presence of a host and chef made the vacation relaxing for every one (and not just the children!)."

Chalet Pralong, Courchevel 1850 - Weir, December 2016

"We have booked with you multiple times - and every time we can afford a special vacation, we always come back to you - focus on service is impeccable. When my luggage didn't arrive, everyone sorted everything out for me – meant I didn't have to worry about anything - made such a positive difference. Location of the chalet is superb. Laura was super friendly and really helped us, particularly our children, have a really lovely fab time."

Chalet Alice, Val d’Isère - Hirst, December 2016

"If there was a grade higher than excellent for chalet staff and chef we would have chosen it!!! Chalet manager, hosts and chef were amazing. The service is fantastic; it is a well-oiled machine - like having a hotel experience in your own home. "

Chalet Bulle de Neige, Courchevel 1850 - Grimshaw, April 2016

"The whole experience has been everything a vacation should be. Our hosts and chef were outstanding and I wish I could take them home!! it was amazing how Paul tailored our menus to what we wanted with minimum intervention. George was a calm, amusing person to have around and seemed to anticipate every possible need quietly and precisely! It was like having your very own fairy! Most importantly was that they were around but it never felt intrusive- a perfect balance."

Chalet Husky, Val d’Isère - Barry, April 2016

"Will was excellent, he developed a great rapport with everyone at all ages. Elouise was very attentive to everyone. Kai was very professional and did a great job of looking after us. Connie was also very attentive to everyone. Very professional. And of course our Chef Callum - his food was fabulous and also the dinners he prepared for the kids was nutritious and full of flavor. The overall experience was excellent - a combination of great staff, fabulous chalet and a great ski resort. "

Chalet Jupiter, Val d’Isère - Howard, April 2016

"We have had a truly first class vacation. The first time skiing with our 3 children in tow and it was made so easy and enjoyable. The best bits of our vacation were watching our 3 children ski for the first time. Skiing our first runs together as a family. Adam playing light sabers with our boys! Our son had his 3rd birthday during our stay and all of the Scott Dunn team helped mark this occasion with balloons, a cake and a card which was very special."

Lodge Bodensee, St Anton - Richardson, March 2016

"It was fantastic to have Heather hosting again, she's perfect and gave us lots of help navigating a ski area that's new to us. Maciek was also a welcoming familiar face who booked us some brilliant restaurants which made our vacation. Sarah made a shop with the kids to sell their homemade Easter cakes and milkshakes. The Scott Dunn team made their day by coming to the shop and enjoying the game. Sarah was fabulous with the kids who had the best time ever!!"

Lodge Danube, St Anton - Chilcott, March 2016

"The food was amazing, really impressed! Service was good, very attentive and professional. And all the staff were very friendly. Dinners (and canapés) were a definite highlight! Loved the hot tub too! Everyone was great, but special mention for Jamie and Zach who we saw most of - we thought they were excellent."

Chalet Darkoum A, Courchevel 1850 - Douglas-Hamilton, March 2016

"Host and chef were excellent. Our nanny Letitia was superb - made our stay so easy and our son loved every moment of his time here. Letitia was standout. Eddie our host was excellent - helpful, knowledgeable and very friendly. Matt was brilliant with all bookings, recommendations and checking in with us regularly. Carly's food was excellent – great variety and she was brilliant with our son. The drivers were all helpful, reliable and friendly, especially Tom who we had most often. Loved the lunches at Cave des Creux and Pilotas. The Ping Coombes menu that Carly prepared for us. Another fantastic Scott Dunn experience! Thank you."

Chalet Genepy, Val d’Isère - De Guzman, March 2016

"Every part of our vacation experience was exceptional! We loved our Chalet Staff! They were extremely polite, attentive, helpful, and very enjoyable to be with. The kids loved them as well! The service they provided was beyond our expectations and made our vacation very special. Hannah, Max, and Yen were an excellent team and truly made our vacation memorable. Max and Yen especially when they came to work a little early and set out an Easter egg hunt for the kids! They also did a make your own pizza night which the kids loved. Entire vacation was memorable. You truly made bringing four young kids on vacation an easy, relaxing, enjoyable, and memorable time. Excellent location, accommodation, and service. We plan to return next year!"

Chalet Le R, Courchevel 1550 - Slater, March 2016

"The chalet is gorgeous, the views are out of this world, the facilities are fantastic and are a lovely added extra to have at our disposal. The staff have been amazing, they could not have done any more than what they have to make our vacation special. Food has been delicious, the quality of the food and the selection has been amazing along with the wine selected to accompany the meals. Nick, the host has always been at hand to provide advice, help and assistance, he has provided us with some great tips on where to go and what to see, without that we would have been lost! All staff remembered what we were up to and always showed an interest in it later on, asking what we thought, etc. Overall the staff have been fantastic! "

Chalet Nepenthe, Val d’Isère - Murphy, March 2016

"Best way to describe the vacation is the kids crying on the night before we leave as they didn't want to go home! Really has been a first class experience for the whole family. Booked with Alice - extremely helpful & knowledgeable Chalet manager Tom - nothing too much trouble, everything taken care of for us, great lunches booked for us! Chef Lia & Host George - wonderful! So good with the children, helping in mornings with skis & boots, making our life so much easier! Even arranged an Easter egg hunt on our last day for the kids which they were so excited about. Food & wine brilliant! Friendly & professional - a great combination, couldn't have asked for a better chalet team. It really was a "vacation", nothing to worry about in the lead up or whilst on vacation."

Chalet Papillon, Val d’Isère - Anderson, March 2016

"Exceptional service from start to finish. As busy parents with small children Scott Dunn ensures that you actually get a chance to relax and everyone in the family has a fabulous week full of amazing memories. Everyone was super friendly and did everything they could to ensure our stay was just perfect. The food in particular was sensational and we really appreciated the effort Sergio made to accommodate our various dietary requirements yet still delivering incredible food."

Lodge Adler, St Anton - Simmons, February 2016

"From start to finish the service is the best I have experienced. Georgie, when booking, was fantastic. Chalet staff outstanding - quite simply lovely human beings. Excellent wine, loved the open fire. We all work hard and vacations are important to relax and enjoy. If you pay good money for a vacation you want it to deliver. This did - 10/10."

Chalet Alice, Val d’Isère - Gardner, February 2016

"It was a wonderful 1st experience for skiing novices, with your whole team's ability to look after us. Very much appreciated the driver’s help with equipment and extremely reassuring to have the reliable transport and equipment assistance available. Elle, Alex, Marcus and Becky are truly an asset to your business. Extremely helpful and nothing too much trouble. Overall standards, attention to detail and quality very impressive."

Chalet Amourette, Val d’Isère - Goose, February 2016

"Our travel consultant, James, was great, consistent communication and great advice The service and attention to detail are second to none. From the in-chalet ski fitting, to the interactions with all staff, it’s been one of the best experiences ever. Even the drivers were great with the children, we didn’t want for anything. From the picnic hamper on the minibus, to the delicious offerings of food every night, the menus have been incredible. The chalet was also world class and it was a shame to ever leave it. Views from the hot tub were amazing. Pip is an extraordinary chef, producing some of the most delicious food we’ve tasted, not only a great chef but a font of all knowledge on the resort, and also a fantastic rapport with our little girl. Kai has been an impeccable host, I’ll miss his voice and frequent phrase, 'can I get you anything?'"

Chalet Amourette, Val d’Isère - Skinner, February 2016

"Our chalet team were excellent. Charlotte & Pip are both wonderful and our 6 year old daughter wants to take them home. Every member of staff we met was friendly, helpful and efficient. We had most interaction with Charlotte, Pip, Huw, Hannah, Laura and Millie. They are all fantastic. The wonderful treatment by your team to our daughter - they couldn't have been kinder. She loved being allowed to help with supper preparation when she asked. The wonderful staff, service and childcare. My brother-in-law and his family were in Val and came to see us. They are so impressed they are now looking at booking a Scott Dunn vacation themselves."

Chalet Bulle de Neige, Courchevel 1850 - Robson, February 2016

"George, Paul and Zoe were all excellent. They were so friendly and helpful and nothing was too much trouble. They were all really amazing with the children. We have been so impressed with the level of service! The kids loved learning to board for the first time. Our lunch at Souvoupe was excellent - the view was amazing! This is our 5th Scott Dunn vacation - i love your chalets - everything is taken care of! Loved Courchevel, loved the chalet, loved the service."

Chalet Mathilda, Val d’Isère - Spencer, February 2016

"Chef Ed, amazing. All the staff without exception were courteous, friendly, professional and could not do enough to make our vacation perfect. Very impressed with Scott Dunn, every aspect of the vacation has exceeded our expectations. Scott Dunn definitely = service!"

Chalet Shar Pei, Val d’Isère - Ashman, February 2016

"Amazing vacation, couldn’t have asked for more. Everyone has been so friendly and helpful. Our chef (Phil) and host (Charlotte) made us feel at home straight away and have provided fantastic food and service. The childcare has been better than we could have imagined with the children loving kids club and all the different activities. Millie and Bobby-Jo in particular went out of their way to settle our children and be as flexible as we needed. Our private nanny (Holly) was exceptional, understanding our son’s needs immediately, making him comfortable straight way, which really helped make the vacation."

Chalet Husky, Val d’Isère - Pette, January 2016

"Truly special experience. Spending quality time as a family was made possible by the service team. We rarely take a break together, so to do surrounded by a service team happy to let us relax and keen to serve was a pleasure and contributed towards us taking away fond memories. Each day has been memorable and we have enjoyed the hospitality offered immensely. Getting to know the team as people has also contributed to the experience. Kai, Connie and Alex really stood out."

Ski testimonials

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  • Browse our website for inspiration
  • Call us and speak to a travel expert
  • Tell us what you want to see and do, when you want to go and give us an idea of your budget
  • We’ll customize an incredible vacation just for you (we never sell packages or escorted tours)
What guests say

"Excellent service throughout with great attention to detail and thoughtfulness. I believe Scott Dunn does deliver more than most high-end vacation companies and will go "the extra mile".