Who to contact about travel impacted by Covid-19
We understand that this is an unsettling time as travel restrictions due to the Covid-19 pandemic remain in place. Our teams are doing their best to contact all guests due to travel, prioritising by departure date. As we continue to receive a high volume of calls and emails, we appreciate your patience and understanding during this difficult time for us all. Please be reassured that we are continuing to monitor the situation closely to provide the latest information for our guests.
We are working our way through the backlog of queries from guests due to be travelling in the coming weeks and have restructured our teams in order to deal with these, prioritising by departure date.
Here is a list of contact details to help get you through to the right team if your holiday has been impacted by travel advice due to Covid-19 or if you have a future booking with us:
If your existing holiday is due to depart within the next 3 months - please call us on 020 8682 5400
If your existing holiday is due to depart in more than 3 months’ time, please email us at firstname.lastname@example.org and we will respond with an update.
If you would like to pay an outstanding balance or discuss anything else on your existing booking unrelated to Covid-19:
Phone: 020 8682 5400
Thank for your patience and understanding as we all work through this ongoing situation.