Book with Confidence

We understand that the constantly changing Covid-19 situation is creating a lot of uncertainty and that you may be nervous about committing to a vacation. Our team are here to reassure you that with Scott Dunn, you can book with confidence, safe in the knowledge that you can flex your travel plans if the disruption caused by the Covid-19 coronavirus means that you are unable to take your vacation.


Reassurance

We can't say exactly what will happen with the current outbreak, but we do know our industry. After more than 30 years of experience in the world of travel, we know a thing or two about dealing with unexpected global situations.

Our travel experts are on hand every step of the way to make sure your vacation is as protected as possible in these unpredictable times. We are here to look after you every step of the way, from start to finish, with 24/7 support wherever you are in the world.



Flexibility

We know that peace of mind and flexibility are key to ensuring that you feel confident booking a vacation with us, so we have been working hard to ensure our service is as flexible as possible if your vacation is unable to proceed as a result of Covid-19. Our team will explain the options available to you and talk you through the specific terms and conditions relating to each aspect of your trip, giving you full transparency and enabling you to make informed decisions.

For all bookings made from 14 October 2020, we have introduced a new cancellation policy, which has been designed to give you greater flexibility and allow you to cancel closer to departure to account for potential changes to travel advice relating to Covid-19.


If you choose to cancel due to Covid-19 travel advice restrictions*, we will offer you the below options, dependent on the nature of your trip** and as long as the balance has been paid in full. For full conditions please speak to your travel consultant at quoting and booking stages.



Tailormade multi-center itinerary: Cancel your vacation up to 35 days before travel for Covid relation restrictions*

  • Postponing your vacation with no change fee imposed by Scott Dunn, with many of our partners honoring the original rates.
  • Moving your vacation to another destination if you’re keen to stick to the same dates.


Single-center itinerary: For departures up to and including 31 March 2021, cancel your vacation up to 21 days before travel for Covid relation restrictions*

  • Postponing your vacation with no change fee imposed by Scott Dunn, with many of our partners honoring the original rates.
  • Moving your vacation to another destination if you’re keen to stick to the same dates.
  • Receive a full refund including deposit in line with the Covid terms of the hotel booked.


Please note: Changes will not be made or considered until are within 90 days of your travel dates.

*Covid related restrictions include: Travel to the destination would be contrary to travel advice issued by the government department (i.e. Level 4 US State Department); you would be legally obliged to go into quarantine (as opposed to recommended self-isolation) for more than 3 days on arrival in your destination or 7 days on your return home; Visa suspensions due to Covid-19 mean you will be denied entry to the destination or international flights are cancelled / not operating without alternative routing to reach the destination in the itinerary.

**This is subject to the specific terms and conditions offered by the individual suppliers. We have negotiated favorable terms with the majority but there may instances where there is more or less flexibility, but we will advise this at the time of quoting.



Knowledge

Our team of experts are keeping up to speed with all the developments in the travel world as the picture is ever changing. We are here to talk you through the latest information for the destinations that you’re interested in and you can read more on our Travel Advice page.



Please read our Terms and Conditions for more information.

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