Book with Confidence

We understand that the constantly changing Covid-19 situation is creating a lot of uncertainty and that you may be nervous about committing to a holiday. Our team are here to reassure you that with Scott Dunn, you can book with confidence, safe in the knowledge that you can flex your travel plans if the disruption caused by the Covid-19 coronavirus means that you are unable to take your holiday.


Reassurance

We can't say exactly what will happen with the current outbreak, but we do know our industry. After more than 30 years of experience in the world of travel, we know a thing or two about dealing with unexpected global situations.

Our travel experts are on hand every step of the way to make sure your holiday is as protected as possible in these unpredictable times. We are here to look after you every step of the way, from start to finish, with 24/7 support wherever you are in the world.



Flexibility

We know that peace of mind and flexibility are key to ensuring that you feel confident booking a holiday with us, so we have been working hard to ensure our service is as flexible as possible if your holiday is unable to proceed as a result of Covid-19. Our team will explain the options available to you and talk you through the specific terms and conditions relating to each aspect of your trip, giving you full transparency enabling you to make informed decisions.


These options include:

  • Moving your holiday to another destination if you’re keen to stick to the same dates.
  • Postponing your holiday with no change fee if you have your heart set on a particular destination, with many of our partners honouring original rates.


All new bookings made now also benefit from our newly revised book with confidence policy, which gives you greater flexibility by allowing you to cancel closer to your departure date should there be any changes to travel advice relating to Covid-19. This means you can book your trip with total peace of mind, safe in the knowledge you can flex your plans should you need.

If you choose to cancel due to Covid-19 travel advice restrictions*, we will offer you a full refund, including your deposit, up to 30 days prior to departure, dependent on the nature of your trip** and as long as the balance has been paid in full.

We acknowledge that you may feel apprehensive about our current final balance payment terms, so in light of this, we have added further flexibility on these. Please speak with your Travel Consultant for more information.


*This means where:
a) travel to the destination would contravene the travel advice issued by the relevant Government department (Singapore – Ministry of Foreign Affairs, UK - FCDO, US - State Department) and/or
b) if there are entry restrictions imposed by a country to Singapore residents where there is a legal obligation to quarantine for more than 3 days on arrival and/or
c) where there are visa suspensions meaning guests are denied entry to the destination and/or if there is a legal Singapore Government requirement to quarantine in a hotel facility upon return and this has changed from when the holiday was booked.

**This is subject to the specific terms and conditions offered by the individual suppliers. We have negotiated favourable terms with the majority but there may instances where there is less flexibility, but we will advise this at the time of booking.



Knowledge

Our team of experts are keeping up to speed with all the developments in the travel world as the picture is ever changing. We are here to talk you through the latest information for the destinations that you’re interested in and you can read more on our Travel Advice Page.

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