Our promise

We want to inspire complete confidence in you so that when you book with us, you enjoy peace of mind. Which is why, as a fully bonded tour operator, we look after you from beginning to end, whatever happens.

You could book every element of your holiday yourself - from flights and accommodation to transfers - but when you let us do everything for you, our status as a fully bonded tour operator means we automatically take responsibility for your whole holiday, offering you 100% financial security.

This means that in the unlikely event of a hotel or airline we've booked for you going out of business, we'll offer you the equivalent or better so that your holiday can proceed accordingly. When the Icelandic volcanic ash cloud filled the skies in spring 2010, we worked day and night to get our guests home as quickly as possible, and make new arrangements for those waiting to depart. When snow hit the UK the same year, compromising many airports, we made sure all our guests still got to the Alps for their ski holidays.

"Whilst the answers to your questionnaire will hopefully illustrate our satisfaction with our recent WONDERFUL holiday, they cannot reflect the way we feel about the unparalleled level of help and support we were given - you were fantastic. You were tested in a crisis and emerged with flying colours. We want to extend a sincere thank you for getting two very grateful people home – safe and sound."

- A Scott Dunn guest arriving home after the ash cloud crisis

The difference is clear: when you book with us, we take our responsibility for your whole holiday seriously, no matter what. Sit back and relax, you're in safe hands.

Our bonding

ATOL
The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 2471. Please see our booking conditions for more information. ATOL protection does not apply to all holidays shown on this website. Please ask us to confirm what protection may apply to your booking.

ABTOT
For holidays that are not ATOL protected, financial protection is offered through the Association of Bonded Travel Organisers Trust Limited (ABTOT) of which Scott Dunn Limited is a member (ABTOT membership number 5222). The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Scott Dunn Limited, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages and
2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.

ABTOT covers provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Scott Dunn Limited.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here.

IATA
Our IATA license number is 9123848/6.

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