Louisa Ross-Taylor

"A superb bespoke holiday, great responsiveness from the UK team in building the holiday and communicating with us beforehand. When we are spending a considerable amount of money, this level of service is exactly what we're looking for - it's important. And the holiday met and exceeded all our expectations."

"Louisa can do no wrong by us! She and the rest of the team at Scott Dunn have the ability to tune into individual requirements and then recommend the best holiday based on their huge experience."

"Louisa's name is a great card to play! She is well known and liked by everyone - a real door opener."

"Extremely knowledgeable and very responsive and created an itinerary that was exactly what we had wanted and with hindsight, all Louisa's recommendations (e.g. where, order, time split between destinations etc.) were spot on and contributed to the experience."

"Louisa was amazing from the first time we spoke. I asked a gazillion questions and she answered them all with no tone of annoyance at any point :) She was extremely knowledgeable and advised me very well at every stage - big thanks."

"Louisa was great. I only made an enquiry and she'd just about sold me the holiday by following up immediately with info, prices, dates, etc and making provisional bookings. I'm glad she did as we would have hated to have missed it. Great feedback on the difference between Vamizi and other places such as Mauritius. She answered all my pre-holiday questions quickly and helpfully."

"I just wanted to write and say thank you so much for organising a truly wonderful first anniversary trip to Kenya for us. Scott Dunn has once again delivered a very special and unforgettable experience for us. We are extremely grateful."

"I just wanted to write and say thank you so much for organising a truly wonderful first anniversary trip for us. It was a most appreciated touch to have us set up for dinner and a freshen up at the Palacina in Nairobi on the way home. It was a lovely way to break the journey and as a result we arrived home feeling in much better shape than we otherwise would have. Scott Dunn has once again delivered a very special and unforgettable experience for us. We are extremely grateful."

"Thank you for the amazing trip climbing Mt Kilimanjaro. The entire eighteen day trip was planned and executed flawlessly. My only regret was to not have the opportunity to meet you in person."

"Where to start?! Perfect perfect perfect! How do they get it so right?! Blown away by the service at Birkenhead House in particular - all else fantastic too. Thank you for recommending it and setting it up."

"You never fail us! Whilst we could book our holiday independently going with yourselves creates a blanket of reassurance that things will go smoothly and if they do not then you are there to help."

"Louisa Verney couldn't have been more helpful, especially when we had to change our travel arrangements when we were out there, due to a family funeral."

"My wife cried when we had to leave Tanzania - says it all. Our honeymoon was organised from start to finish - I didn't have to lift a finger! Louisa was very helpful and in her absence someone was always there to answer our questions. We would happily recommend Scott Dunn to anyone!"

"Louisa Verney and the rest of the team could not have been more helpful. We did have to make a few changes (and one quite late on) to the itinerary but these were responded to immediately and effectively with great care. We cannot thank Scott Dunn enough for preparing such a wonderful holiday experience. The attention to detail, local knowledge and courtesy that Scott Dunn provides is second to none and makes dealing with them an absolute pleasure. The service industry in the UK is unfortunately so undervalued and therefore usually underpaid that it is often a challenge or disappointment when eating out, traveling or even shopping. A refreshing change to deal with experienced personel."<

"Everything was organised by Louisa from the beginning to the end of the trip perfectly with no hiccups. Scott Dunn listened to what we wanted and got it spot on."