Sales & Service Manager
An exciting opportunity has arisen to join a leading Luxury Tour Operator in our Sales Management team.
We are looking for an experienced Sales & Service Manager to join and lead one of our sales teams. You will be responsible for the development, management and motivation of a team of travel consultants to deliver and exceed revenue budgets and service targets for the sales & service function.
The ideal candidate will be passionate about travel and have first-hand experience of selling luxury product ideally within the luxury travel industry. Knowledge of luxury vacations and product is advantageous.
You should have previous experience of managing a sales team, including recruitment, sales coaching, training and mentoring, as well as after sales service and managing guest feedback.
You will also be responsible for promoting guest strategy and assisting the Head of Sales & Service to make continuous improvements.
• Proven Sales Management experience
• Proven leadership and coaching qualities
• Recruitment and training of new team members
• Execution of performance management
• Handling out of hours emergencies
• Working within margin guidelines
• Developing incentive and commission schemes
• Progressive and dynamic mindset
• Proficient on excel to an advance level (pivot tables, formulae etc)