Chalet Manager
Each Ski Chalet Manager looks after 3 or 4 chalets and is responsible for every aspect of the success of those chalets. As a result, the position is very diverse, encompassing guest relations, staff management, monitoring standards, logistical arrangements and transfer planning. Excellent people skills are a pre-requisite but these must be supported by high standards of organisation, attention to detail and a pragmatic and enthusiastic approach. Excellent teamwork with other members of the resort management team is essential to ensure a seamless end product.
The Position
From our teams, we expect an attitude whereby “Nothing is too much trouble”. You will be expected to fulfil the following responsibilities:- Develop and maintain a close relationship with guests each week, keeping them well informed of all events and updated on any relevant information, carrying out any requests and helping to make their stay their best holiday experience ever.
- Ensure that all our guests benefit from the highest possible level of “Scott Dunn” service
- Effectively manage and oversee your resort team, leading by example and holding regular weekly meetings
- Manage chalets and staff accommodation so that they are treated with the utmost care
- Maintain and develop good relations with all existing or new suppliers and contractors such as ski schools, shops, and restaurants
- Conduct the smooth transfer of guests to and from the airport
- Liaise closely with UK offices to ensure complete communication of information
- Work as part of a small and focused in-resort management team
- Complete, accurately and efficiently, all paperwork and administrative duties as and when necessary to ensure effective running of the chalets
- Ensure that relevant members of the team carry out all resort operations according to Scott Dunn standards as quickly and efficiently as possible
- Deal with guest and staff problems effectively and efficiently
- Take responsibility for all Scott Dunn monies
Abilities and expectations
- Team player
- Lead by example
- Excellent numeric, administrative and organisational skills
- Great guest and staff relations and interpersonal skills
- Eye for detail
- Fantastic sense of humour!
- Outstanding work ethic
Essential Qualifications
- Relevant experience in management, hospitality and winter resorts
- Previous experience of winter seasons preferable
- Computer literacy
- Fluency in French or German preferable
- Full driving licence
For further details please contact Susanne Wehring at Scott Dunn on 020 8682 5087 or recruitment@scottdunn.com