The final document package that got sent through was very comprehensive, every eventuality had been thought of, right to the two SPF 50+ tops for our children to wear. A very thoughtful gesture that was put to good use. Lizzie Bray displayed efficiency, attention to detail, humour and patience. We hope to book through her again in the future.
KG, May 2013, 2 week family holiday in Mauritius
I have never felt compelled to do this before – but I just wanted to thank you and let you know how impressed I am with Scott Dunn and the way your staff conduct themselves. Camilla Whitworth on the Africa team organised our honeymoon for us and from the beginning she was not only very impressive with her knowledge of Africa, she was efficient, wasn’t pushy, yet also made excellent suggestions. At every hotel there was a personalised note from Camilla and she made sure we were happy with everything along the way. She really listened to my fiancé when he said what we both liked and our hotels (Cebele, Exeter River Lodge and the Oberoi Mauritius) were just so perfect for us. All our transfers and flight connections were well organised and punctual which took all the usual hassle out of the equation. Camilla made us feel very special throughout the whole process and we really felt she cared and wasn’t trying to just get ‘another booking’ – because of Camilla and the excellent service you provide we are now Scott Dunn customers for life!
KW, May 2013, 2 week honeymoon to South Africa and Mauritius
Scott Dunn service is excellent, the knowledge of the travel agents is very good indeed: they are polite, helpful and very prompt. When I book with Scott Dunn I feel secure that they have sourced the most reliable local agents along with hotels and childcare which is of very good quality. Our main criterion is that the children must be happy on holiday, which in turn makes for a relaxing holiday for us!
HT, April 2013, 2 week family holiday in Mauritius
Our experience of a Scott Dunn chalet holiday has been fantastic. From our initial enquiries and then booking (dealt with by Anna) to our welcome on arrival and then the chalet experience itself - all good and cannot be faulted. We cannot speak highly enough of our chalet host Emily and chef Ben. They are a truly wonderful advert for Scott Dunn and envelop the company motto that "nothing was too much trouble". In short, this was our first Scott Dunn holiday but certainly will not be our last. We will be sure to tell our friends how impressed we are with your company. Your excellent employees are your strength and we feel that you offer something special that other companies do not have. We all send a big thank you to the Scott Dunn team. I will never forget my very special birthday treat.
SA, March 2013, 1 week ski chalet holiday in Zermatt
I just wanted to say how fantastic everything was. The honeymoon was just amazing and we loved every minute of it. Thank you so much for organising an amazing holiday, one that we shall never forget. You were absolutely right about the order of the trip and the venues.
KM, January 2013, 2 week safari and beach in Tanzania
It's always a pleasure dealing with Scott Dunn. Staff very knowledgable and always happy to go the extra mile.
KD, October 2012, 10 day safari and Cape Town
An enormous thank you to you and all at Scott Dunn in Daios Cove for a truly fabulous holiday. The service was exceptional and you catered to our every whim effortlessly. The only problem is now we have been on a Scott Dunn holiday there is no going back!
MM, September 2012, 1 week family holiday to Daios Cove
We would recommend all the hotels without exception for their decor, food and staff. We felt very special throughout the trip. We felt that the different locations worked very well - all the places were worth visiting and we felt we had enough time in each place. Camilla was really excellent, overall the way the trip was planned was perfect. Camilla and Olivia listened to our wishes and got the end result spot on. They made changes when asked and gave good advice. They were very friendly and knowledgeable - you could tell they had been to places they booked. The overall experience was fantastic!
OD, September 2012, Safari and beach honeymoon to South Africa and Mauritius
Anna was in a word: Superb. She was truly a gem, amazingly patient and really accommodating in organising our holiday to perfection and really always available and answered all our queries in a timely and professional manner with a sense of humour as well which I enjoyed. She understood our needs both in terms of what we wanted from the holiday, and gave us that within the confines of our budget which was no mean feat and we were very impressed and cannot thank her enough. She has a wealth of knowledge and I felt great confidence that the holiday would be amazing as it was and far exceeded our expectations. Would recommend Scott Dunn 1000%! You guys are great! Not yet been disapponted... keep up the good work! The standard is great and I think the level of service and attention to detail is superb and also ability to get into the clients needs, desires and wishes and specific desires is unique and very important and something your agents do very well.
VS, September 2012, Safari to Botswana
Emma Neale was our consultant and she was totally brilliant - she understood exactly what we wanted out of this very special long awaited trip and she delivered on absolutely every level. A huge thanks to her and to your company for actually getting the consultants out there so that they really can help make decisions and give in depth advice - it made all the difference! It was one of the best holidays we have ever had.
TS, August 2012, 1 week anniversary beach holiday to the Maldives
The level of service received from Stephanie is what made us decide to go with Scott Dunn over other travel agents. It was clear that a lot of thought had gone into organising our travel schedule to ensure that we spent the minimum amount of time waiting in airports and the maximum amount of time enjoying ourselves on honeymoon. For us, the organisation of the travel itinerary was the real 'value added' which Scott Dunn brought to bear on our trip, and we definitely recommend them again.
CC, July 2012, 2 week honeymoon to Tanzania and Mozambique
I just wanted to write and say thank you so much for organising a truly wonderful first anniversary trip for us. It was a most appreciated touch to have us set up for dinner and a freshen up at the Palacina in Nairobi on the way home. It was a lovely way to break the journey and as a result we arrived home feeling in much better shape than we otherwise would have. Scott Dunn has once again delivered a very special and unforgettable experience for us. We are extremely grateful.
CB, July 2012, 10 day holiday to Kenya
Thank you for your advice, help with organising the holiday e.g. flights, kids club, car hire and map to resort, you provide an excellent service. We look forward to booking with Scott Dunn again.
LS, June 2012, 1 week family holiday to Daios Cove, Crete
We have had a very pleasant experience of booking holidays with Scott Dunn on more than one occasion and you are experts in your field.
VM, April 2012, 2 week family holiday to Sri Lanka
Marina was extremely helpful and pleasant to deal with. I would almost describe her as the holiday fairy who waved a magic wand and found my family a wonderful holiday at the last minute that fitted all our requirements. You organised everything in 2 hours and Marina, our Travel Consultant could answer every question I threw at her. I just felt we were in safe hands and that all the details had been dealt with - such as transfers, car seats, etc. My husband is all in favour of using Scott Dunn again.
NH, April 2012, 9 night family holiday to Mauritius
I just wanted to drop you a note thanking you for the fabulous job you did with the arrangement of the South America trip. It was truly the trip of dreams, well thought out and wonderfully enlightening. We had a ball! We loved every bit of it. So from all of us, a big thank you and we look forward to the next vacation — in another part of the continent — naturally to be organized by the Scott Dunn team.
MG, March 2012, 3 week holiday to South America
Thanks so much Olivia for all your help. I will be recommending Scott Dunn - and you! - to anyone who will listen. Firstly in terms of Scott Dunn and all your input - it's unparalleled. I think that you have been, without doubt, the most delightful and helpful travel agent I have ever worked with. I know that my budget is at the lower end of your offering, but you never made me feel this was the case and I know you worked hard to find a solution that worked for me and my budget. You matched my brief perfectly and have been so responsive and considerate in all your communications. I am also very impressed by the emergency team who I spoke to a couple of times in relation to the snow and cancelled Heathrow flights on the Sunday I flew. They were also really responsive, helpful and reassuring.
ED, February 2012, 1 week relaxing holiday to Thailand
First, thank you so much for the best ski week I've ever had. From start to finish, you guys run a tight ship with a big smile and almost infinite patience. You're a credit to the company and yourselves.
AW, February 2012, 1 week ski chalet holiday to Val d’Isère
Top quality, excellent service, high standards were met. One of the top trips we have ever made. Different parts of the trip all worked well and execution of flights, transfers, reservations and hotels all were flawless. Will strongly recommend to friends. I like Scott Dunn for suggestions of top destinations, efficient handling of preparation of the trip, and, in the two trips I did with you, execution was flawless. I intend to repeat the experiences.
RA, January 2012, 2 week family holiday to South Africa
Thank you for your post holiday email and your interest in ensuring we had a great honeymoon. I am so impressed with the personal service we have received from you and your team so thank you!!! In short, we had an AMAZING honeymoon and I can’t thank the Scott Dunn team enough for this. I can see why people say once you have been with Scott Dunn it’s very hard to go back.
AF, January 2012, 1 week honeymoon in St Anton
I have always known that Scott Dunn have a good reputation, but it wasn’t until literally a few weeks ago that I would have found myself compelled to tell you how impressed I was by your staff.
RO, December 2011, 10 day New Year family holiday in Tanzania
Camilla has been fantastic! She worked over the weekend to sort out a new honeymoon after the events in Kenya meant we could no longer go there. She had a fantastic knowledge of the places we were going to and was extremely efficient in getting us new quotes and making changes to our booking. She chose some fantastic places for us and even left us personalised welcome cards when we arrived at each one, which was a lovely touch. Thank you Camilla!.
AH, November 2011, 2 week honeymoon in Tanzania
Thank you for arranging this all for us. Whilst we could have booked the individual parts of the trip, the bits in the middle that linked things were crucial, i.e. taxis, being met and bags carried, etc.
MF, October 2011, 3 day couple's short break to Morocco
Even 5* hotels just can't beat the Scott Dunn staffed villas 'experience'!
KP, August 2011, 1 week villa holiday in Alfabia, Mallorca
We had a great holiday in both properties. We were sure you especially ask for such wonderful room/villa. That's why we travel with Scott Dunn because we are sure to have the best! When we will decide to go to China I will let you know.
BS, August 2011, 2 week couple's holiday to just Bangkok and Koh Samui
We trust Scott Dunn to find what we are looking for and have recommended to others. Like the personal touch and the feeling that we're 'looked after'.
AB, August 2011, 2 week family city, culture and beach holiday to Thailand
Olivia Smith was outstanding - in her advice, consideration and patience. She was even able to help us completely change the dates of the trip. And she gave up her own time to meet us prior to the holiday.
HR, August 2011, family holiday to Hong Kong and Indonesia staying at the Aman hotels
I must thank Scott Dunn UK office team. Exceptional service from everyone I spoke to from start to finish. Helped make our holiday a memorable and special one. Team were proactive, offered great suggestions and were always so helpful and responsive. An exceptional team of people which would, without a doubt, make me come back to Scott Dunn. Gemma was wonderful. Thank you. Scott Dunn holidays are of a lovely high standard also.
KM, July 2011, 11 night family holiday to Anahita the Resort, Mauritius
Thank you again for your fantastic client care - you were incredibly helpful and knowledgeable in advising on which hotel to choose. It gave me huge confidence to know that you had visited the hotel and therefore knew exactly what you were offering and I can now say that from my rather open brief you got it spot on. I thought you provided a very personal service, which was highlighted by your lovely card on arrival - thank you very much. Hopefully I'll be in contact again soon with another holiday request!
WL, July 2011, honeymoon to Borneo and the east coast of Malaysia